Policies

Late Arrivals

We understand life is unpredictable. In some “out of your control circumstances” we can be flexible. We also want to make sure our stylist and surrounding guests are fairly compensated for their time and taken care of. With respect to the time of both our guest and our team, we ask you to arrive on time for your reservation. Please notify the salon by phone if you are running at least 15 min behind.

Guest arriving more than 30 minutes late will possibly forfeit the original reservation and be asked to leave a 50% deposit to rebook with their desired stylist, and a missed reservation fee depending on the service time missed.

Late Cancellations

We understand that emergencies happen. Salon Rosé requires 48-hour notice for cancellations or reschedules.

First Instance. Failure to provide adequate notice will necessitate a 50% deposit when booking your next reservation.

Second Instances: A fee of 50% of the booked service will be charged to the card on file for cancellations made less than 48 hours before the scheduled appointment. This fee compensates for the lost time and revenue for our stylists. An additional 50% deposit will be required to book future reservations and will go towards your next reservation. In the instance of late cancellation or no show this deposit will be forfeited.

*During the holiday season we request a 2 weeks notice.

Canceled Extension or Color Correction Reservations:

First Instance: If a guest fails to show up or give less than 48 hours’ notice for their reservation, a 50% fee will be charged to the card on file and a 50% deposit will be required for booking the next reservation.

Second Instance: For a second occurrence of a no-show. A salon fee equaling 100% of the booked service will be charged to the card on file and a 50% deposit will be required to book any future reservations.

Multiple no shows- Any service provider has the right to refuse service to guests with repeated absents.

No-Shows

First Instance: If a guest fails to show up for their reservation without any notice, a 50% deposit will be required for booking the next appointment.

Children

We pride ourselves in providing a high quality guest experience in a relaxing environment. Please refrain from bringing young children to your visit. The salon environment isn't safe or fun for children. Your stylist will be handling chemicals, hot tools, and sharp objects.

Service Guarantee & Refunds

Salon Rosé does not offer refunds on services provided. Your satisfaction is our highest priority. If you are not over the moon about your service, please let us know during your treatment or within 48 hours after your service has been performed. We are committed to making any needed adjustments.

Retail Gaurantee

We understand not all products work for all hair types. We make it our mission to stay up to date and educated on all our product lines. In the event you are dissatisfied with your product purchase you have 7 days from purchase date to switch out the purchased products. If you are unable exchange the products in our 7-day cap, please make guest services aware of purchase so we can properly review the exchange circumstance.

Health History

For your comfort and safety, please notify our specialists if you have allergies, any/or physical issues or disabilities, or if you are pregnant. Pregnancy is always confidential. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

Allergic Reaction- in the event you have an allergic reaction to one of our products we will put a hold on using that product on you again until we receive a clearance note from your doctor.

Salon Atmosphere

At Salon Rosé, we strive to be your happy place! In order to keep the vibes positive, our stylists avoid any controversial topics. We do not discuss anything political in our space.

Stylist conduct – We vow to always respect our guest. If you feel uncomfortable or disrespected at any point in your service notify guest services so they can get you in direct contact with management.

Guest conduct Policy- At Salon Rosé we pride ourselves on the respect and attention given to each individual guest. We ask that you give our team the same respect. Salon Rosé will not tolerate disrespect toward any team members and has the right to refuse service in the event this takes place.